Payment Policy
付款政策
All transactions are made in Malaysia Ringgit (MYR) via Online Banking, eWallet Payment & Offline Banking.
所有交易均以马来西亚令吉（MYR）进行，可通过网上银行、电子钱包或线下汇款完成。
After making the payment, please attach the bank-in receipt with your Order ID in the reference column. Your order will be processed within 3 working days upon payment verification.
付款后，请附上汇款收据，并在参考栏注明订单编号。您的订单将在付款验证后的 3 个工作日内处理。
Ensure the correct amount is banked in, as insufficient payment will result in order suspension. To resolve this, bank in the remaining amount and include it with the first payment receipt.
请确保汇入的金额准确无误。如付款金额不足，订单将会被暂时搁置。请补足差额并连同第一次的付款收据一并提交，以便处理。
Ensure the correct amount is banked in, as insufficient payment will result in order suspension. To resolve this, bank in the remaining amount and include it with the first payment receipt.
请确保汇入的金额准确无误。如付款金额不足，订单将会被暂时搁置。请补足差额并连同第一次的付款收据一并提交，以便处理。
Frequently Asked Questions (FAQs)
常见问题解答
1. Ordering & Payment
订购与付款
How do I place an order?
You can place an order by adding items to your cart and proceeding to checkout. Follow the steps to enter your details and complete payment.
如何下单？
您可以将想购买的商品加入购物车，然后前往结账页面。按照提示填写相关信息并完成付款。
What payment methods do you accept?
We accept online banking and Touch ‘n Go eWallet.
我们接受哪些付款方式？
我们接受网上银行和 Touch ‘n Go 电子钱包付款。
How do I know if my order has been placed successfully?
After placing your order, a confirmation email will be sent to your registered email. You may also check your order status under "My Orders" on our website.
如何确认我的订单是否成功？
下单后，系统会发送确认邮件至您注册的邮箱。您也可在我们网站的“我的订单”页面查看订单状态。
Can I modify or cancel my order after placing it?
Unfortunately, orders cannot be modified or cancelled once they are placed.
下单后可以修改或取消订单吗？
订单一经下达，无法修改或取消，请下单前确认好商品与信息。
Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be paid online before processing.
是否提供货到付款 (COD)？
目前我们不提供货到付款服务。所有订单必须在线完成付款后才会进行处理。
2. Contact & Customer Support
联系方式与客户服务
What are your customer service operating hours?
Our customer service hours are Monday to Friday, 10:00 AM – 6:00 PM (excluding public holidays).
客服工作时间？
我们的客服时间为周一至周五上午 10 点至下午 6 点（公共假期除外）。
Where is your store located?
We are currently an online-only store and do not have a physical outlet.
你们的店在哪里？
我们目前仅提供线上购物服务，没有实体门市。
